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Betsat Privacy policy — Your data, your control

When you register with Betsat, certain information comes to us. How that information is used, where it goes, and who it goes to — all of those questions are answered clearly right here. It should only take a few minutes to read.

Last updated: January 2026
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Core Commitments

Key Highlights of Betsat's Privacy Policy

How we protect your data — at a glance

Minimal Data Collection

Betsat collects only the information necessary to provide its services — nothing more. No unnecessary personal data is requested, and the reason for collecting each piece of information is clearly stated.

Enhanced security

All your data is protected with TLS 1.3 protocol and AES-256 encryption. Data stored on our servers is encrypted in the same way — it cannot be read directly.

No Third-Party Data Sharing

Betsat never sells your personal information to advertisers or third parties. Data is not shared except where required by law.

Your Control

You can view, correct, or request deletion of your account information at any time. Betsat fully respects these rights.

Retained for a Defined Period

Your data is not kept indefinitely. Once legal requirements are met, it is deleted in accordance with our defined retention policy.

Marketing opt-out

You can opt out of promotional emails or SMS at any time. Betsat does not send unsolicited advertising.

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Table of contents

In Brief: Betsat respects your personal data. We collect only what's necessary, keep it secure, and never sell it to third parties. Reading this policy will give you a clear picture of how everything works.

1Scope & Applicability

Betsat (betsat-taka.com) is an online betting and gaming platform serving users in Bangladesh. This privacy policy explains what information Betsat collects from users, how it is used, and the measures taken to protect it.

By using the Betsat website, creating an account, or using any of our services, you are considered to have agreed to this privacy policy. If anything is unclear, feel free to ask our support team — we're always ready to help.

  • This policy applies to all Betsat services — including the website, mobile browser, PWA, and app.
  • Third-party game providers may have their own separate privacy policies that apply independently.
  • This policy is written in compliance with international privacy laws.

2What Data We Collect

Betsat collects two types of data: information you provide directly, and information generated automatically from your use of the platform. Both are detailed below.

What you provide directly:

  • Registration Details: full name, date of birth, mobile number, and email address.
  • For KYC verification: a photo of your National ID or passport, plus a selfie.
  • Payment details: your bKash/Nagad number or bank account information — used solely to process transactions and not stored.
  • Support conversations: records of live chat or email interactions.

Automatically collected information:

  • Device information: device type, operating system, and browser version.
  • Log Data: login timestamps, IP address, and page visit history.
  • Transaction records: deposit, withdrawal, and betting history.
  • Cookies and session data: used to improve the user experience.
Data type Why it's collected Mandatory?
Name & Date of Birth Account Verification & Age Confirmation Yes
Mobile number OTP Verification & Security Yes
Email address Notifications & Password Reset Yes
Identity Document (KYC) Legal Verification & Withdrawal Approval On withdrawal
IP address Fraud prevention & security Automatic
Cookies User experience & analytics Optional

3How your data is used

Betsat uses your data only for specific, defined purposes. Information collected for one purpose is never used for another.

  • Account management: Creating your account, verifying your login, and keeping your account secure.
  • Transaction processing: Processing deposits and withdrawals accurately, and maintaining a record of all transactions.
  • Legal Compliance: KYC verification, compliance with Anti-Money Laundering (AML) policies, and meeting regulatory requirements.
  • Customer support: Resolving support issues and improving the quality of our services.
  • Security: Detecting and preventing fraud, hacking, and suspicious activity.
  • Platform Development: Analysing usage patterns to improve service quality and the overall user experience.
  • Marketing (optional): Sending you promotional offers or news with your consent — you can unsubscribe at any time.

Betsat never uses your personal data to make automated decisions — such as credit assessments or insurance pricing. Your data is used solely to deliver our services.

4Who your data is shared with

Betsat does not sell your personal data to third parties. However, certain information may need to be shared in specific circumstances.

  • Payment Providers: bKash, Nagad, and banks receive only the information necessary to process a transaction — not your full personal details.
  • Game providers: For Live Casino or slots, session data may be shared with third-party providers — not your personal identity information.
  • Legal Authority: Betsat may be legally required to share data in response to a court order or regulatory authority request.
  • KYC service provider: Certain data may be shared with licensed third parties for the purpose of identity verification.
  • Anti-fraud organizations: In cases of confirmed fraud, relevant information may be shared with the appropriate authorities.

Our commitment: Betsat maintains Data Processing Agreements (DPAs) with all third parties that handle your data. They are not permitted to re-share or sell your information under any circumstances.

5Security Measures

Betsat protects your data using industry-leading security measures — covering both technology and policy.

  • Transport encryption: All data transmitted between your browser and our servers is secured via TLS 1.3 — no one can intercept it in transit.
  • Storage Encryption: Sensitive data stored on our servers is protected with AES-256 encryption.
  • Payment tokenization: Your bKash or bank details are never stored on Betsat's servers — every transaction is processed using tokenization.
  • Access controls: Only authorised staff can access specific data — not everyone has visibility into all information.
  • Regular security audits: Independent cybersecurity experts conduct regular audits of Betsat's systems.
  • Data breach response: In the event of a data breach, affected users will be notified within 72 hours.

"We never know your password or PIN — and we have no interest in knowing it. No genuine Betsat staff member will ever ask for your password. If someone does, it's a scam."

— Betsat Security Team

6Cookies & Tracking Technologies

The Betsat website uses cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

  • Essential cookies: Maintaining login sessions and storing security tokens — the website cannot function properly without these.
  • Functional cookies: Remembering your preferred language, currency, and other settings.
  • Analytics Cookies: Usage data is collected to improve your experience — all data is aggregated and anonymized.
  • Marketing Cookies: Showing relevant offers — you can opt out at any time.

You can block or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may cause some features to stop working.

7How long your data is retained

Betsat does not retain your data indefinitely. A separate retention period is defined for each type of information.

  • Account information: For as long as your account is active — and up to 5 years after closure for legal compliance.
  • Transaction Records: Mandatory retention of 5 years in accordance with international AML regulations.
  • KYC Documents: Identity verification documents are retained for 5 years in accordance with legal requirements.
  • Support Conversations: Retained for 2 years after the issue is resolved.
  • Analytics data: May be retained long-term in anonymized form — not linked to any individual.
  • Marketing data: If you opt out, your data is deleted immediately.

Due to legal obligations, certain data may need to be retained for a defined period even upon your request. It will be automatically deleted once that period expires.

8Your data rights

Every registered Betsat user has clear rights over their own data. To exercise these rights, please contact support.

1
Right to Access Your Data

You can request to see what information Betsat holds about you. It will be sent within 48 hours.

2
Right to correct your information

If any of your information is incorrect, you can request a correction — either through Account Settings or by contacting support.

3
Right to data deletion

If you close your account, you can request that all your data be deleted, except where retention is required by law.

4
Right to Restrict Processing

You can ask us to stop using your data for specific purposes — particularly for marketing.

5
Right to Data Portability

You can request an export of your data in a machine-readable format (CSV).

6
Right to Opt Out of Marketing

If you'd rather not receive promotional messages, you can opt out at any time — no questions asked.

Want to Exercise Your Rights?

Reach us via live chat or email: support@betsat-taka.com — We'll respond within 48 hours. Requests are processed only after identity verification is complete.

9Protection of Minors' Data

Betsat strictly enforces an 18+ policy. Collecting data from or providing services to anyone under 18 is strictly prohibited.

  • Date of birth is verified at registration — users under 18 are not permitted to register.
  • If an underage account is detected, it is closed immediately and all associated data is deleted.
  • If a parent suspects underage access, they can notify our support team — action will be taken promptly.
  • Betsat does not conduct any marketing activities targeting minors.

10Privacy policy updates

Betsat may update this privacy policy as needed, due to legal changes, new services, or evolving technology.

  • The date of each update will be clearly stated at the top of the page.
  • You will be notified by registered email or SMS before any significant changes take effect.
  • Minor updates may not be announced separately — so it's a good idea to check this page from time to time.
  • Continuing to use the platform after any changes takes effect will be considered acceptance of the updated policy.

11Contact & Complaints

If you have any questions, concerns, or complaints about the Privacy Policy, reach out to Betsat directly. We take every inquiry seriously and respond promptly.

  • Live chat: Available in the bottom-right corner of the website — active 24/7, with support in Bengali.
  • Email: support@betsat-taka.com — typically responded to within 2–6 hours.
  • Requests related to your data (viewing, correction, or deletion) are processed faster when submitted by email.
  • If your complaint is not resolved, you have the right to escalate it to the regulatory authority that licenses Betsat.

Our goal: Any privacy-related concern will be resolved within 48 hours. At Betsat, we believe that trust isn't built on promises alone — it has to be earned through action.

FAQ

General Questions About Your Account & Data

Straight answers to some of the questions we're asked most

There are a few reasons why your account may get locked. The most common one is entering the wrong password multiple times in a row — Betsat temporarily locks the account for security purposes. If this happens, wait 15–30 minutes and try again. If the problem keeps recurring, use the "Forgot Password" button to set a new password. Another possible reason is a KYC verification issue or suspicious activity that prompted Betsat to suspend the account. In that case, reach out via live chat — provide the mobile number and name used during registration for faster verification. A third possibility is that you had previously activated self-exclusion and the period hasn't ended yet — support can confirm this for you. Either way, the support team is available 24 hours and can resolve most issues within 10–15 minutes.

Changing the phone number on your Betsat account cannot be done directly from Profile Settings — this is by design for security reasons. To update your number, contact Betsat's live chat support. Let them know you want to switch to a new number and briefly explain why. The process works as follows: first, an OTP is sent to your old number for confirmation; next, you'll need to verify your identity using your KYC details; finally, a verification code is sent to the new number. Once all steps are completed, the number change goes through. The entire process typically takes within 24 hours. If you no longer have access to the old number, email support@betsat-taka.com with a photo of your ID — it may take a little longer, but it will be resolved.
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